Refund policy

The short version

14 days from delivery to start a return.
Call us first: 815-953-9346. Most parts ship straight from the manufacturer, so we'll tell you where yours goes back to.
You pay return shipping.
25% restocking fee on approved returns.
No returns on electrical parts.
Refunds go back to your original payment method within 10 business days of approval.

Some parts carry their own return terms. If a product page lists different return terms, those terms apply to that part.

How to start a return

Call 815-953-9346 (Monday to Thursday 8:30am to 6pm, Friday 8:30am to 4pm, Central) or email sales@highclearanceutv.com within 14 days of delivery.
Have your order number ready.
We'll approve the return and tell you where to send it. You pay return shipping.

Please don't ship anything back before we approve it. Parts sent back without approval can't be accepted, because the return address depends on the manufacturer.

What can be returned

Parts must be:

Unused and uninstalled
In the original packaging
Returned with your receipt or proof of purchase

Apparel must be unworn and unwashed, with tags attached.

What can't be returned

Electrical parts
Parts that have been installed or used
Custom or special-order items
Sale items
Gift cards

Damaged, defective, or wrong parts

Check your order when it arrives. If a part is damaged in shipping, defective, or not what you ordered, call us right away at 815-953-9346. We'll make it right. For defective parts, including electrical parts, we handle the manufacturer warranty claim for you.

Refunds

Once the return is received and inspected, we'll let you know if it's approved. Approved refunds go to your original payment method within 10 business days, minus the 25% restocking fee. Your bank may take a few extra days to post it.

Exchanges

The fastest way to get a different part is to return the one you have and place a new order.

Questions

Call 815-953-9346 or email sales@highclearanceutv.com.